Our Commitment to Quality and Safety, and A Promise to Care for All

I am Dr. Guy Hudson, the new interim Chief Executive Officer for Swedish Health Services. I have been a proud member of the Swedish organization for the past 10 years, caring for some of my favorite patients – kids.

Swedish is here to serve the care needs of our communities. For over a century, it’s been our mission to always put patients first. During my first two weeks on the job, I have met with, listened to, and learned from more than 1,000 Swedish employees. It is clear to me that we all share a passionate commitment to be the very best at what we do. As a learning organization, we always strive to grow and improve. There are areas in which we can do better, particularly in how we care for each other inside our organization. 

It is a new day at Swedish. It is my job to ensure that responsible leadership and trust are restored among our caregivers and the community. I want to make sure that we always provide the same high level of care and compassion for each other as we provide to our patients. By honoring the values of quality, safety, leadership and trust in everything we do, I know we will achieve this goal and move forward together.

Our unwavering commitment to high quality, safe care remains stronger than ever. We are proud to be a not-for-profit secular organization, committed to delivering care as close to home as possible. We are dedicated to high-quality care for everyone in the communities we serve, regardless of their ability to pay. For our caregivers, we want to be the best place to provide that care. For our patients, we strive to be the best place to receive it.

On behalf of the entire Swedish organization, thank you for the privilege of serving you and this great community that is our home. 

R. Guy Hudson, M.D., MBA
Chief Executive Officer
Swedish Health Services

As the chief executive of Swedish, I am dedicated to making sure that we live our not-for-profit mission: to improve the health and wellbeing of everyone we serve, regardless of their ability to pay. Our focus on mission, putting our patients first, and prioritizing quality and safety above all else are – and have always been – the most important tenets for SwedishI am personally dedicated to these tenets, and to fully supporting our extraordinary physicians and caregivers.

R. Guy Hudson, M.D., MBA Chief Executive Officer

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Recently you may have heard some questions about our priorities and commitments, particularly around our Cherry Hill campus and Swedish Neuroscience Institute. Here are some facts that are important to know.


Improve the health and well-being of each person we serve

We work hard to improve the health and well-being of each person we serve—even as the demand for care increases.

Swedish Cherry Hill campus

Surgery volumes have increased at the Cherry Hill campus, which houses the Swedish Neuroscience Institute.

Below are important facts that explain volume increases, impact to patients in need, and how our finances were affected. For Swedish Cherry Hill, when comparing 2015 to 2016:
  • With the Affordable Care Act, we experienced a 130% increase in patients with Medicaid; many of whom were newly insured and very sick, having foregone treatment for years.

  • Emergency room visits increased 3%.

  • Staffing increased 7%.

  • We experienced an $11.3 million increase in the uncompensated cost of care for patients with Medicaid and an $18 million net operating loss.

Swedish Neuroscience Institute

SNI is a world-famous neuroscience institute with a proud history of excellent patient safety and high quality outcomes, and because of this has become a destination for some of the most complex patients. Patients from 44 states travelled to Seattle and entrusted SNI with their care. Despite the complexity of cases, both our mortality and readmission rates are well below national averages and expectations when compared to peer institutions.

The Swedish Quality and Patient Safety team partners with its neurosurgery colleagues to measure process and outcomes in a variety of areas. We do also know that we are a learning organization and are reviewing our processes, outcomes and other data to continually improve patient outcomes and our caregivers’ ability to deliver the best care possible.

  • We have processes in place that ensure we evaluate the care needs of each individual patient, determining appropriateness and medical necessity for surgery or other alternative treatments. In fact, in 2016, only 37% of patient referrals for surgical consultation actually resulted in surgery.

  • Based on 2016 data, a patient would be 31% less likely to die while undergoing a craniotomy at Cherry Hill than nationally expected results.

  • At Swedish, we have a very robust quality program that measures meaningful outcomes using national benchmarks derived from an independent comparative database called Premier. Many of our outcomes exceed these benchmarks.
SNI is often recognized by other experts outside of our organization.
  • Awarded Comprehensive Stroke Center Certification from DNV GL-Healthcare

  • Named in the Healthgrades Top 100 Hospitals for stroke care for 2017

  • Chosen by Becker’s Hospital Review as one of the top 100 hospitals and health systems with great neurosurgery and spine programs